Customer Query
(I have taken this content from Kairali Product as I did not have any clue on what
to write here)
FAQ
I WANT TO PLACE AN ORDER
I HAVE A QUESTION ABOUT AN ORDER I PLACED
I HAVE A QUESTION ABOUT THE ORDER I RECEIVED
How do I find a product I'm looking for?
If you know the equipment you want by name then you can find it through the search
box option, given on upper right side under menu bar or you are also chose an equipment
from the website given.
Where can I find more information about an equipment?
You can find equipment details such as description, make and style on the Spa equipment
page. For more details you may contact us by clicking on contact us and filling
the form or alternatively directly can mail us at
support@kairaliequipments.com.
How do I add items to my Shopping Cart?
Once you find the desired equipment then click on it, this will to take you the
equipment’s page. Now enter Nos/Quantity of the equipment that you want to buy.
After you have added all the items you want click on the Checkout option at the
top right corner.
How can I make changes to my Shopping Cart?
After adding the items in your shopping cart, you think that you have added wrong
numbers/ wrong quantity and want to edit shopping cart (items) then follow below
steps:
- Remove an Item: If you want to remove any equipment from shopping cart, click on
“My Cart” option at the top right corner then click on icon; on the left side of
the product image.
- Edit Nos/ Quantity: If you want to edit Nos/quantity of any product from shopping
cart, click on “My Cart” option at the top right corner, then go to “QTY” (Quantity)
column and fill desired Nos/Quantity, then click on “Update Shopping Cart” button.
- Add More Products: If you want add more item in your cart then click on “Continue
Shopping”
How do I checkout?
After adding your items into your cart, click on “Checkout” option at the top right
corner “, it will take you at checkout page, here you have two option for checkout
(1.) Guest checkout; in this process you do not need to create any account.
(2.) Member checkout; in this process you have to register yourself to create an
account and then get login. (We suggest you checkout as a member, it helps you when
you shop next. At next time checkout you need not to fill all the information again),
click continue and fill your billing and shipping information.
In order review section accepts the “Terms and Condition” box and again click on
place order. Now it will take you to the payment gateway page, here again enter
your billing and shipping information if your billing and shipping address are same
then check the related radio button and select your payment from drop down menu,
give the payment details and click submit. After a few second of processing it will
redirects to payment gateway security page and asks you to fill security code of
your card; enter the security code and click again on submit, you will get a message
“Successfully Checkout” and receive a mail on your Email ID (that you provided in
personal information section) with your shopping detail.
Where all do you ship products to?
We are shipping in almost every country across the Globe.
I HAVE A QUESTION ABOUT AN ORDER I PLACED,
How do I view the status of my order?
How do I track the location of my order?
Why hasn't my package arrived yet?
What happens if custom of my country doesn’t accept my product?
Viewing Your Order Status
All our orders can be tracked by the tracking number, which will be provided by
the customer service representative after the order has been dispatched. This tracking
number will be sent to your registered email address once the order has been dispatched.
You will use the postal service website provided by kairaliequipments.com to track
the shipment for the order.
All questions regarding the status of a package with a tracking number should be
directed to the shipping company.
To contact the shipping company, simply click on the tracking numberurl. You will
then be redirected to their website where you can find contact information of the
postal service used.
Dispatch of Your Items
Dispatch of your items can take anywhere from 7 to 15 full business days, depending
on the items you have selected. Delivery of the item depends on your location and
the time local postal services will take to ship the product.
Items are only shipped during regular business days (Monday-Friday. If you receive
an e-mail notifying you that your items have been shipped during a weekend or federal
holiday, they will not actually be shipped until the following business day.
We place an extremely high value on customer security and privacy. We take many
precautions in verifying the security and privacy of orders. For this reason, most
items take a minimum of 7 to 10 full business days to leave our warehouse, before
entering the shipping process.
What happens if customs of my country doesn’t accept my the package?
It may happen that customs of some countries may not accept some products and may
return the product to kairaliequipments.com ; under this condition repayment of
the full amount of the product as well as 100% of the shipping charges are refunded
back to the customer.
It may also happen that customs department may request for yours passport copy for
verification
- If you are able to send the details and yet customs does not release the consignments,
we shall refund the amount in full.
- If you are not able to send the details and customs destroys the products, we shall
not be held liable for the same. No refund will takes place in this case.
I HAVE A QUESTION ABOUT THE ORDER I RECEIVED
What is your return policy?
What is your return address?
What should I do if my items arrive damaged or defective?
What should I do if I received the wrong item, color or size?
How do I exchange an item?
Return Policy
We want you to be fully satisfied with your purchase. If you are not satisfied with
an item you purchased, you may return the item for a full refund of the purchase
price, minus the shipping, handling, gift wrap, or other additional charges.
Please note: Kairaliequipments.com is not responsible for shipping,
handling, giftwrap, or other additional charges for returned items. Also only items
that are not opened with intact packaging will be accepted.
Return Address
Manufacturing Unit
..................
Email:info@kairaliequipments.com
Ph:
Damaged or Defective Items
If you receive a damaged or defective item, contact a Customer Service Representative
within 30 days of shipment by sending an email to
info@kairaliequipments.com. The email should consist of the following information:
order number and item number from your original order confirmation e-mail that we
sent you, a picture of the damaged goods and a phone number that you can be contacted
on. We will make every reasonable effort to replace the item in a timely manner
as long as the product is not opened and used. We cover shipping charges if there
was damage to the item due to shipping.
Note: If you do not know your order number or do not have your
order confirmation e-mail, kairaliequipments.com account holders can visit our Track
Order (only for registered member) page to find the number in Your Order History.
Receiving the Wrong Item
If you receive the wrong item, or if an item you receive is different from what
you originally ordered, contact our Customer Service Department immediately At info@kairalirquipments.com. The
email should consist of the following information: order number and item number
from your original order confirmation e-mail that we sent you, detailed description
of the difference between the item you ordered and the item you received.
Note: If you do not know your order number or do not have your order confirmation
e-mail, kairaliequipments.com account holders can check through “My Account” section
OR mail us at support@kairaliequipments.com
to find Order History.
If you do not contact us, you are responsible for all return shipping charges.
Exchanging an Item:
If you have received the wrong item by mistake, we will exchange it with no additional
shipping charges applied. Please call Customer Service as soon as possible by emailing
us at info@kairaliequipments.com
to process the exchange.