Customer Query/FAQ

Customer Query

(I have taken this content from Kairali Product as I did not have any clue on what to write here)



How do I find a product I'm looking for?

If you know the equipment you want by name then you can find it through the search box option, given on upper right side under menu bar or you are also chose an equipment from the website given.

Where can I find more information about an equipment?

You can find equipment details such as description, make and style on the Spa equipment page. For more details you may contact us by clicking on contact us and filling the form or alternatively directly can mail us at

How do I add items to my Shopping Cart?

Once you find the desired equipment then click on it, this will to take you the equipment’s page. Now enter Nos/Quantity of the equipment that you want to buy. After you have added all the items you want click on the Checkout option at the top right corner.

How can I make changes to my Shopping Cart?

After adding the items in your shopping cart, you think that you have added wrong numbers/ wrong quantity and want to edit shopping cart (items) then follow below steps:

  1. Remove an Item: If you want to remove any equipment from shopping cart, click on “My Cart” option at the top right corner then click on icon; on the left side of the product image.
  2. Edit Nos/ Quantity: If you want to edit Nos/quantity of any product from shopping cart, click on “My Cart” option at the top right corner, then go to “QTY” (Quantity) column and fill desired Nos/Quantity, then click on “Update Shopping Cart” button.
  3. Add More Products: If you want add more item in your cart then click on “Continue Shopping”

How do I checkout?

After adding your items into your cart, click on “Checkout” option at the top right corner “, it will take you at checkout page, here you have two option for checkout
(1.) Guest checkout; in this process you do not need to create any account.
(2.) Member checkout; in this process you have to register yourself to create an account and then get login. (We suggest you checkout as a member, it helps you when you shop next. At next time checkout you need not to fill all the information again), click continue and fill your billing and shipping information.

In order review section accepts the “Terms and Condition” box and again click on place order. Now it will take you to the payment gateway page, here again enter your billing and shipping information if your billing and shipping address are same then check the related radio button and select your payment from drop down menu, give the payment details and click submit. After a few second of processing it will redirects to payment gateway security page and asks you to fill security code of your card; enter the security code and click again on submit, you will get a message “Successfully Checkout” and receive a mail on your Email ID (that you provided in personal information section) with your shopping detail.

Where all do you ship products to?

We are shipping in almost every country across the Globe.


How do I view the status of my order?
How do I track the location of my order?
Why hasn't my package arrived yet?
What happens if custom of my country doesn’t accept my product?

Viewing Your Order Status

All our orders can be tracked by the tracking number, which will be provided by the customer service representative after the order has been dispatched. This tracking number will be sent to your registered email address once the order has been dispatched. You will use the postal service website provided by to track the shipment for the order.

All questions regarding the status of a package with a tracking number should be directed to the shipping company.

To contact the shipping company, simply click on the tracking numberurl. You will then be redirected to their website where you can find contact information of the postal service used.

Dispatch of Your Items

Dispatch of your items can take anywhere from 7 to 15 full business days, depending on the items you have selected. Delivery of the item depends on your location and the time local postal services will take to ship the product.

Items are only shipped during regular business days (Monday-Friday. If you receive an e-mail notifying you that your items have been shipped during a weekend or federal holiday, they will not actually be shipped until the following business day.

We place an extremely high value on customer security and privacy. We take many precautions in verifying the security and privacy of orders. For this reason, most items take a minimum of 7 to 10 full business days to leave our warehouse, before entering the shipping process.

What happens if customs of my country doesn’t accept my the package?

It may happen that customs of some countries may not accept some products and may return the product to ; under this condition repayment of the full amount of the product as well as 100% of the shipping charges are refunded back to the customer.

It may also happen that customs department may request for yours passport copy for verification

  1. If you are able to send the details and yet customs does not release the consignments, we shall refund the amount in full.
  2. If you are not able to send the details and customs destroys the products, we shall not be held liable for the same. No refund will takes place in this case.


What is your return policy?
What is your return address?
What should I do if my items arrive damaged or defective?
What should I do if I received the wrong item, color or size?
How do I exchange an item?

Return Policy

We want you to be fully satisfied with your purchase. If you are not satisfied with an item you purchased, you may return the item for a full refund of the purchase price, minus the shipping, handling, gift wrap, or other additional charges.

Please note: is not responsible for shipping, handling, giftwrap, or other additional charges for returned items. Also only items that are not opened with intact packaging will be accepted.

Return Address

Manufacturing Unit



Damaged or Defective Items

If you receive a damaged or defective item, contact a Customer Service Representative within 30 days of shipment by sending an email to The email should consist of the following information: order number and item number from your original order confirmation e-mail that we sent you, a picture of the damaged goods and a phone number that you can be contacted on. We will make every reasonable effort to replace the item in a timely manner as long as the product is not opened and used. We cover shipping charges if there was damage to the item due to shipping.

Note: If you do not know your order number or do not have your order confirmation e-mail, account holders can visit our Track Order (only for registered member) page to find the number in Your Order History.

Receiving the Wrong Item

If you receive the wrong item, or if an item you receive is different from what you originally ordered, contact our Customer Service Department immediately At The email should consist of the following information: order number and item number from your original order confirmation e-mail that we sent you, detailed description of the difference between the item you ordered and the item you received.

Note: If you do not know your order number or do not have your order confirmation e-mail, account holders can check through “My Account” section OR mail us at to find Order History.

If you do not contact us, you are responsible for all return shipping charges.

Exchanging an Item:

If you have received the wrong item by mistake, we will exchange it with no additional shipping charges applied. Please call Customer Service as soon as possible by emailing us at to process the exchange.